Chapter 1: Understanding Your Device and the “Self-Custody” Philosophy Before we plug anything in, we must establish the foundational concept of self-custody. When you use a Trezor® device, you are not opening a bank account; you are becoming your own bank. The private keys that control your cryptocurrency never leave the secure element of your Trezor® device. The “Getting Started®” process is designed to be frictionless, but it requires your undivided attention. The special character in the title—the registered trademark symbol (®)—serves as a reminder that Trezor® is a brand built on transparency and open-source security. However, security is a two-way street. The device protects your keys from hackers, but it cannot protect you from phishing scams or physical theft if you do not follow the rules. Chapter 2: Unboxing and Physical Inspection Your journey begins with the physical package. When your Trezor® arrives, inspect the box carefully. The packaging should be tamper-evident. If the seal is broken, or if the device appears used or damaged, do not use it. Contact support immediately. Inside the box, you will find:
- The Trezor® hardware wallet.
- A USB-C cable (or micro-USB for older models).
- A recovery seed card (often a folded pamphlet).
- Stickers and a lanyard (in some editions).
- Connect the Device: Use the provided cable to connect your Trezor® to your computer. The device screen will light up and display the Trezor® logo.
- Open the Browser: Open a fresh browser window (Chrome, Firefox, or Brave are recommended). Type in the URL: trezor.io/start.
- Download Trezor Suite: You will be prompted to download the Trezor Suite desktop application. While the web version works, the desktop app offers a more secure environment and better privacy features. Download the app for Windows, macOS, or Linux.
- Firmware Installation: Once Trezor Suite is installed, it will detect your connected device. It will ask you to install the latest firmware. Always install the firmware directly from Trezor Suite. Do not download firmware from third-party sites. The installation may take a few minutes. Do not disconnect the device during this process.
- Select “Create New Wallet”: On your computer screen, Trezor Suite will ask if you want to create a new wallet or recover an existing one. Select “Create New Wallet.”
- Choose Standard or Shamir: For most users, the “Standard” seed backup (12, 18, or 24 words) is sufficient. Advanced users may choose Shamir Backup (SLIP39), which splits the seed into multiple shares. For this guide, we will proceed with the Standard backup.
- The Device Screen is King: Here is the golden rule of Trezor® security: Your computer screen may lie; your Trezor® screen never does. When generating the seed phrase, the words will appear ONLY on the OLED screen of your Trezor® device. Never take a photo of the screen. Never type the words into your computer.
- Write it Down: Using the recovery seed card provided in the box, write down the 12, 18, or 24 words in the exact order they appear on the device screen. Use a pen. Do not use a digital notepad.
- Verify the Seed: The device will ask you to confirm the order of the words by selecting them on the device itself (using the buttons or touchscreen). This ensures you wrote them down correctly.
- Storage: Store the seed card in a fireproof safe or a secure location. Consider stamping the words into metal (e.g., a Cryptosteel capsule) to protect against water and fire damage.
- No Digital Copies: Never store your seed phrase in a password manager, a cloud drive (Google Drive, iCloud), or a text file. Hackers scan the cloud for these word combinations.
- No Verbal Sharing: Trezor® support will NEVER ask for your seed phrase. If anyone asks for your 12/24 words, they are a scammer. This includes “support agents” on social media, Telegram, or Discord.
- PIN Protection: This PIN is entered on the Trezor® device itself (or via an on-screen scrambled keypad on the computer for Model T). It prevents anyone who physically steals your device from accessing your funds.
- The Passphrase Feature (Optional): In Trezor Suite settings, you can enable a “Passphrase.” This is an advanced feature that creates a hidden wallet. If you are a beginner, you may skip this for now. However, note that if you forget the passphrase, you lose access to that specific hidden wallet, even if you have the seed phrase.
- Open Trezor Suite.
- Select the cryptocurrency you wish to receive (e.g., Bitcoin, Ethereum).
- Click “Receive.”
- Verify on Device: The address will be displayed on your computer screen. You must verify that the address on the computer screen matches the address displayed on your Trezor® device screen. If they match, you can copy the address and share it with the sender. If they do not match, you may have malware on your computer attempting to swap the address.
- Click “Send” in Trezor Suite.
- Enter the recipient’s address and the amount.
- Confirm the transaction details on your computer screen.
- Plug in and Confirm: You will be prompted to connect your Trezor® and physically confirm the transaction on the device screen. This physical confirmation is what makes hardware wallets so secure. Even if your computer is infected with a virus, the hacker cannot move funds without you pressing the button on the Trezor®.
- Device Not Recognized: Try a different USB cable or a different USB port. Ensure you have the Trezor Bridge installed (the software that facilitates communication between the browser and the device).
- Forgot PIN: If you enter the wrong PIN too many times, the device will wipe itself. You can then restore your wallet using your seed phrase. This is why the seed phrase backup is mandatory.
- Firmware Updates: Keep the firmware updated. Trezor® releases updates to patch security vulnerabilities.